¶ 2007-02-11 12:28:00 +0000
The first time I can recall trying to use a voice-recognition customer service system over telephone was when I had to activate my installation of Windows XP. It worked okay, but it only asked questions that required “yes”, “no”, or a number as the answer.
I was recently waiting for a bus, and I wanted to know how long I would be waiting. Capital Metropolitan Transportation Authority has a voice recognition system that will give bus schedules. You can also tell it where you are and find out when the next bus will be there.
I gave them a call (the number is on the signs at every bus stop) and began navigating through the system. For the life of me I couldnʼt get it to understand that I was standing at the corner of Lamar Blvd. and Braker Ln. It recognized “lamar”, but then asked me if it was “street, lane or boulevard”. I never got it to understand that I was saying “boulevard”.
I kept this up for about fifteen minutes and finally hung up when I saw my bus coming.